Rob Grady » Rob Grady http://www.robgrady.com Business, Tech and Start-Ups Fri, 03 Feb 2012 02:33:31 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 RT @kkoym: In the quantifiedselfaustin meetup at @techranch. Cool tech effecting how we measure our health. techranchaustin.com/quantifi … http://www.robgrady.com/rt-kkoym-in-the-quantifiedselfaustin-meetup-at-techranch-cool-tech-effecting-how-we-measure-our-health-techranchaustin-comquantifi/ http://www.robgrady.com/rt-kkoym-in-the-quantifiedselfaustin-meetup-at-techranch-cool-tech-effecting-how-we-measure-our-health-techranchaustin-comquantifi/#comments Fri, 03 Feb 2012 02:33:31 +0000 Rob Grady http://www.robgrady.com/?p=1090 http://twitter.com/robgrady

]]> http://www.robgrady.com/rt-kkoym-in-the-quantifiedselfaustin-meetup-at-techranch-cool-tech-effecting-how-we-measure-our-health-techranchaustin-comquantifi/feed/ 0 RT @ChristianWatson: Looking for a website launch checklist? This is a great start: http://t.co/00wcknOh http://www.robgrady.com/rt-christianwatson-looking-for-a-website-launch-checklist-this-is-a-great-start-httpt-co00wcknoh/ http://www.robgrady.com/rt-christianwatson-looking-for-a-website-launch-checklist-this-is-a-great-start-httpt-co00wcknoh/#comments Wed, 18 Jan 2012 17:03:48 +0000 Rob Grady http://www.robgrady.com/?p=1087 http://twitter.com/robgrady

]]> http://www.robgrady.com/rt-christianwatson-looking-for-a-website-launch-checklist-this-is-a-great-start-httpt-co00wcknoh/feed/ 0 Awesome post via @timoreilly http://t.co/LWvFbV9T http://www.robgrady.com/awesome-post-via-timoreilly-httpt-colwvfbv9t/ http://www.robgrady.com/awesome-post-via-timoreilly-httpt-colwvfbv9t/#comments Mon, 02 Jan 2012 17:34:27 +0000 Rob Grady http://www.robgrady.com/?p=1081 Very Interesting comparison between the sports of football and business

http://t.co/LWvFbV9T

]]> http://www.robgrady.com/awesome-post-via-timoreilly-httpt-colwvfbv9t/feed/ 0 ‘Minimal Viable Product’ is a Business Decision, not a Technology Decision http://www.robgrady.com/minimal-viable-product-is-a-business-decision-not-a-technology-decision/ http://www.robgrady.com/minimal-viable-product-is-a-business-decision-not-a-technology-decision/#comments Sun, 06 Nov 2011 18:40:59 +0000 Rob Grady http://www.robgrady.com/?p=1059 In his blog post “When minimal viable product doesn’t work”  Seth Godin emphasizes the importance of product marketing but is confusing Minimal Viable Product (MVP) as a ‘programming’ concept rather than a business methodology. MVP as well as other lean start-up methodologies fundamentally assumes that certain elements of a new product or business will be wrong in the beginning. These methodologies also believe that customer feedback (direct and indirect) are key signals in evolving and developing the product roadmap and offering. Technology, programming and engineering are all methods to develop the product that makes the business work.

As Godin points out, marketing programs are key to developing the customer base and that often takes time. You need feedback loops from your customers to prioritize features and evolve your product. Businesses shouldn’t launch a product until it has the required features needed for success.  And what is ultimately the ‘minimal viable product’ should be a business decision, not a programming or technology decision.


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		goodproductmanager.com
		http://www.robgrady.com/goodproductmanager-com/
		http://www.robgrady.com/goodproductmanager-com/#comments
		Sun, 20 Mar 2011 11:37:28 +0000
		Rob Grady
				

		http://dev.growsy.com/?p=3
		
			Newbie Product Managers should definitely check out Jeff Lash’s goodproductmanager.com website.

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		List of Links 03.07.11
		http://www.robgrady.com/weekly-list-of-links/
		http://www.robgrady.com/weekly-list-of-links/#comments
		Tue, 08 Mar 2011 04:05:10 +0000
		Rob Grady
				

		http://www.robgrady.com/?p=1016
		
			A Declaration of Cyber-War | Culture | Vanity Fair


NASA scientist finds evidence of alien life – Yahoo! News


DailyTech – User Installs Every Version of Windows From 1.0 to 7, Sans Loathed “ME”


How to use metrics in a startup – swombat.com


Landing Pages Design Showcase | Elements of Design


Luke W. Data Monday

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		Get Ready for Product Camp, Washington DC
		http://www.robgrady.com/get-ready-for-product-camp-washington-dc/
		http://www.robgrady.com/get-ready-for-product-camp-washington-dc/#comments
		Mon, 07 Mar 2011 00:01:24 +0000
		Rob Grady
				

		http://www.robgrady.com/?p=995
		
			Alicia Dixon sent me a note today about the upcoming ProductCamp DC on April 30th. Find out more HERE

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		Social Media Lip Service Doesn’t Replace Good Customer Service
		http://www.robgrady.com/social-media-lip-service-doesnt-replace-good-customer-service/
		http://www.robgrady.com/social-media-lip-service-doesnt-replace-good-customer-service/#comments
		Mon, 24 Jan 2011 03:45:25 +0000
		Rob Grady
				
		

		http://www.robgrady.com/?p=988
		
			
		
		
Treasure IslandDuring our stay last year, at Treasure Island (Las Vegas), I was billed me twice for a restaurant visit and despite multiple calls and Emails through their traditional customer service methods they never resolved it. This year we stayed again and had another bad experience when the air conditioning broke, left a terrible smell in the room and then broke again and I never got my bill Emailed to me*. I thought it might be an interesting test to leverage the social media channel and see if it would yield different results than my efforts last year.


The Timeline

January 10th, 2011


    

  • Posted a short comment “@TIVegas #Fail” on twitter
    • 

  • @TIVegas contacted me and asked for details
    • 

  • I responded with the details of this event and last years problem
    • 

  • @TIVegas said they would look into the issues and asked me to interact with their support twitter account TIVegas_help
    • 



January 11th, 2011


    

  • Posted a short comment including @TIVegas and @TIvegas_help thanking them for reaching out
    • 



January 12th, 2011


    

  • Posted comment on twitter that @TIvegas has been silent
    • 

  • My colleague, on Twitter, inquired about my experience and I shared my experience
    • 

  • @TIVegas_help responded and apologized for the delay and asked for more details
    • 



Over the next few days I gave them more details and we had a few more exchanges. They responded with the following:


“As for the other issues you’ve listed after the fact on Twitter, we are looking into what we can do to make you a happy guest again.”


“We LOVE that kind of loyalty at TI, Rob – and hate when we let our guests down even a little bit. Please accept our sincere apology”


“And rest assured, your feedback has reached our upper management’s ears. We really hope to see you again next year!”


And for the last 10 days… silence.


Results

I don’t expect to hear back from @TIVegas and in the end their social media lip service doesn’t replace good old fashion customer service. Creating a new customer service channel online without the supporting structure to get results isn’t progress. Social media tools enable personal broadcasting of good and bad experiences and organizations need a strategy to respond effectively and in a timely manner that fits this medium.


*the billing system was down when I checked out and I left my Email address for them to send the bill but I never received it.

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		Delta IV Heavy Launch this week
		http://www.robgrady.com/delta-iv-heavy-launch-this-week/
		http://www.robgrady.com/delta-iv-heavy-launch-this-week/#comments
		Sun, 23 Jan 2011 15:38:09 +0000
		Rob Grady
				

		http://www.robgrady.com/?p=983
		
			

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		Get Ready for Product Camp Austin 2011
		http://www.robgrady.com/get-ready-for-product-camp-austin-2011/
		http://www.robgrady.com/get-ready-for-product-camp-austin-2011/#comments
		Tue, 04 Jan 2011 15:20:10 +0000
		Rob Grady
				
		

		http://www.robgrady.com/?p=970
		
			Hey Folks, time for Product Camp Austin 2011. If you’re a product manager, product manager wannabe, user experience person, business analyst, or start-up junkie you need to go.  Check it out http://bit.ly/dMrmi7

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